Privacy Policy

Last Updated: February 10, 2025

Welcome to [QuadBikingMarrakech.com] (“we,” “us,” or “our”). We value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or use our website, https://quadbikingmarrakech.com (the “Website”), and any services provided through the Website (collectively, the “Services”). By accessing or using our Website and Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide
- Contact Details: We may collect your name, email address, phone number, and other similar information when you submit inquiries, book a tour, or contact us via the Website.
- Booking Details: When you book our tours or activities, we collect necessary information to process your reservation, such as date of travel, number of participants, and any other information you choose to provide.
- Payment Information: If you make a payment through our Website, we may collect billing address and payment details. (Note: We do not store full credit card details on our servers; payment processing is handled by secure third-party providers.)
Information Automatically Collected
- Usage Data: We collect data about how you interact with the Website, including pages you visit, time spent on each page, links clicked, and the date and time of each visit.
- Device and Browser Data: We collect information about the device you use to access our Website, such as IP address, browser type, operating system, and device identifiers.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to recognize you when you return to the Website. This helps us enhance user experience, remember your preferences, and track usage of our Services. You may disable cookies through your browser settings, but this may limit certain functionalities of the Website.
Information from Third Parties
- If you choose to interact with us on social media platforms or third-party websites, we may receive certain information about you from those platforms subject to their privacy policies.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

To Provide Our Services
- Process reservations and bookings for tours and activities.
- Respond to your inquiries, requests, or customer service issues.
To Improve Our Services
- Analyze usage patterns to enhance the functionality and user experience of our Website.
- Develop new products, services, or features.
To Communicate with You
- Send confirmations, updates, and other administrative messages related to your bookings or inquiries.
- Provide newsletters, promotions, or marketing communications that may interest you, subject to your communication preferences. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
For Legal and Security Purposes
- Protect the security and integrity of our Website, business, and users.
- Enforce our Terms & Conditions and comply with applicable laws and regulations.

3. Legal Basis for Processing (GDPR Notice)

If you are located in the European Economic Area (EEA) or the United Kingdom, we will only process your personal information when we have a lawful basis to do so, including:

Contractual Necessity: To fulfill our contractual obligations (e.g., to provide booked tours or respond to inquiries).
Legitimate Interests: For our legitimate business interests (e.g., improving our services, direct marketing), provided these interests are not overridden by your rights.
Consent: Where you have provided consent to receive marketing communications or for certain cookie usage.
Legal Obligation: To comply with our legal obligations (e.g., recordkeeping or responding to lawful requests by public authorities).

4. How We Share Your Information

Service Providers
We may share your personal information with trusted third parties who perform functions on our behalf (e.g., payment processors, hosting providers, analytics services, or customer support). These third parties are contractually obligated to use your personal information only to perform services for us.
Business Transfers
If we undergo a merger, acquisition, or sale of our assets, your personal information may be transferred as part of that transaction. In such cases, we will notify you before your personal information becomes subject to a different privacy policy.
Legal Compliance and Protection
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect and defend our rights, property, or the safety of our users or the public.

5. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. We take steps to ensure appropriate safeguards to protect your personal information as required by relevant data protection laws.

6. Data Retention

We retain your personal information only as long as is necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights:

Access: You can request details of the personal information we hold about you.
Rectification: You can request that we correct or update inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information where there is no lawful reason for us to retain it.
Objection: You can object to certain processing of your personal information, such as direct marketing.
Restriction: You can request to restrict the processing of your personal information.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise your rights, please contact us using the details provided below. We may request proof of identity to confirm your request.

8. Security Measures

We implement commercially reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. Despite our efforts, no security measures are perfect or impenetrable, and we cannot guarantee absolute security of your data.

9. Third-Party Links

Our Website may contain links to other websites, plug-ins, or applications operated by third parties. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to review the privacy statements of any third-party sites you visit.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we may have collected information from a child, please contact us so we can take appropriate measures to remove the information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we post changes, we will revise the “Last Updated” date at the top of this page. Your continued use of the Website after any changes indicates your acceptance of the updated Policy.